case studythe ticketing system case assignment presents B u s i n e s s F i n a n c e

case studythe ticketing system case assignment presents B u s i n e s s F i n a n c e


Upon completion of each Case Study Analysis, the students will be able to

  • outline in detail different facets of project execution, monitoring, controlling and closing;
  • explain specific inputs, tools, techniques, and outputs that allow project managers to execute, control, and close projects effectively;
  • explore the entire range of key issues and fully articulate the potential pros and cons of the possible measures; and
  • make effective project management decisions and communicate succinctly.


In each unit of study, there will be a short case study. The case method of learning requires that each student prepares for the case on his or her own. While there are no right or wrong answers, there are good and bad analyses as well as hasty and impractical recommendations. The case study provides a realistic framework for the learning process. Your successful response will depend heavily on your preparation and active participation in the class discussions. You will be rewarded by marshalling evidence in the case analysis and applying critical thinking of the course readings. If you actively read and comprehend the assigned readings, you will be able to answer the case study question in a pragmatic manner.

Summary of Case Study

The Ticketing System Case assignment presents a story of a successful project based on a small, internal IT project. This issue-based case portrays the issues in the early phases of the project, such as understanding problems and requirements, searching for options, and making decisions. The case also discusses a project management approach that the project team used, which is quite different from typical project management process methodology.

Instructions and Some Useful Information for Case Analysis

Read the Case Study associated with the specific unit carefully, then proceed as follows:

  1. Prepare a response that is a maximum of 3 pages double-spaced (excluding title page and reference page), and should follow APA format and referencing style.
  2. While there is no “formula” for analyzing case studies, the following guidelines are recommended:
    1. Define the outcomes and objectives for your analysis. What questions are you trying to answer and what issues are you trying to resolve?
    2. Rapidly skim through the case study and get a sense for how the case study has been structured
    3. Read through the case study with paper and pencil and make notes as you go along
  3. Structure the information in the case study: this is the key step.
  4. Whilst addressing the case questions, think of the information given in the case study as “raw data” that you have gathered to help you answer the questions and resolve the issues.
  5. You need to structure this information in order to resolve the issues. Here are some useful dimensions along which you can structure the given information chronologically:
    1. evolution of the industry in which the enterprise operates (e.g., changes in technology, customer needs, competitive landscape)
    2. evolution of strategy – business, technology, and market – of the enterprise
    3. evolution of technology (including manufacturing), product platforms, and product lines of the enterprise
    4. the technology, product, and process development process within the enterprise
    5. growth (or decline) of the enterprise with respect to market share, revenues, costs,
    6. profits, etc.
    7. organizational structure of the enterprise
    8. key decisions made at different stages in the life of enterprise, and the drivers for these decisions
    9. the interconnections and relationships between all the above factors
  6. Make extensive use of figures, tables, trees, etc. to shape your thinking during the structuring process.
  7. Perform any necessary analysis, for example, revenues or costs associated with different design options
  8. Draw conclusions, answer questions, resolve issues, and make recommendations using the structured information in Step 4.


Case Study Assignment 1 will be marked in its entirety out of 100. The following rubric indicates the criteria students are to adhere to, and their relative weights to the assignment overall.

Activity/Competencies Demonstrated

% of Final Grade

1.Critical Analysis and Conclusions (70%)

a. Outcomes and objectives effectively identified


b. Conclusions, solutions and recommendations are appropriate and supported


2. Communication (20%)

a. Uses language clearly and effectively


b. Information organized intelligently and holistically


3. Attention to Detail (10%)

a. APA Referencing and formatting of titles, headings & references (when used)


b. Spelling and grammar